All sales are final
Because our products are books and keepsakes, all sales are final. We do not accept returns or exchanges for change of mind, ordering the wrong item, or general dissatisfaction.
Please make sure your shipping address and order details are correct before completing your purchase.
We want you to receive your order in great condition.
If your item arrives damaged, defective, or we send the wrong item, please contact us at hello@littlequackbigheart.com within 7 days of delivery with:
Your order number
A short description of the issue
Clear photos of the item and packaging
We’ll review your request and, if approved, we will either:
Send a replacement, or
Issue a refund to your original payment method
In some cases we may ask you to return the item or dispose of it. Items sent back without contacting us first will not be accepted.
The following items are non-returnable:
All books (paperback, hardcover, and board books)
Signed or personalized books
Digital products
Gift cards
We currently do not ship to the European Union. If that changes in the future, this policy will be updated to reflect applicable consumer rights in those countries.